Trayntrayn.ai
Home

Terms of Service

These Terms of Service govern your use of Trayn's platform, SDK, browser extension, and related services.

Effective Date: February 22, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by trayn ("we", "us", "our"), including the website at trayn.ai, the application at app.trayn.ai, the developer documentation at docs.trayn.ai, our browser extension, the @trayn/agent-sdk, and any related APIs, tools, or services (collectively, the "Services").

By accessing or using any of our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

We reserve the right to modify these Terms at any time. Changes take effect immediately upon publication on this page. Your continued use of the Services after changes constitutes acceptance of the updated Terms.

1. Description of Services

trayn provides a platform for creating deterministic training environments for AI browser agents. Our Services include:

  1. Browser Extension — A recording tool that captures workflow interactions on websites, including screen states and user actions.
  2. Anonymization Pipeline — Automated detection and replacement of personal data (names, emails, avatars, locations, and other identifiable information) in recorded sessions before storage or processing.
  3. Sandbox Environments — Deterministic, interactive website replicas ("sandboxes") constructed from anonymized recordings, accessible via unique URLs.
  4. Task Extraction — Automated generation of task definitions from recorded workflows, describing goals, steps, and verification criteria.
  5. Agent Training SDK — The @trayn/agent-sdk package and CLI tools that enable AI agents to train and benchmark against sandbox environments.
  6. Curated Benchmarks — Pre-built sandbox environments across multiple domains (e-commerce, travel, food delivery, etc.) for standardized agent evaluation.
  7. Memory and Grading System — Infrastructure for storing agent training memories, grading agent performance via multimodal AI evaluation, and providing corrective feedback.

2. Account Registration

To use certain features of the Services, you must create an account. You agree to:

  1. provide accurate, current, and complete information during registration;
  2. maintain the security of your account credentials;
  3. promptly update your account information if it changes; and
  4. accept responsibility for all activities that occur under your account.

We use Clerk for authentication. By creating an account, you also agree to Clerk's terms of service.

3. Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. Specifically, you may:

  1. record workflows on websites you are authorized to access;
  2. create sandbox environments from your recordings;
  3. use the SDK and APIs to train and benchmark AI agents against your sandboxes; and
  4. access curated benchmark environments we provide.

4. Restrictions

You agree not to:

  1. record workflows on websites you are not authorized to access or where recording violates the website's terms of service;
  2. circumvent, disable, or interfere with our anonymization pipeline or attempt to recover anonymized personal data;
  3. use the Services to scrape, harvest, or collect personal information from websites;
  4. use sandboxes or recordings to create competing training environments or benchmarks for commercial resale without our written consent;
  5. modify, decompile, reverse engineer, or create derivative works of our software, except as expressly permitted by applicable open-source licenses;
  6. use the Services to transmit malware, spam, or any unlawful content;
  7. attempt to gain unauthorized access to our infrastructure, including our servers, databases, or storage systems;
  8. use the Services in any manner that could damage, disable, overburden, or impair our servers or networks;
  9. share your account credentials or allow unauthorized third parties to access your account;
  10. use the Services to train AI agents for malicious purposes, including but not limited to automated fraud, unauthorized account access, or denial-of-service attacks on third-party websites; or
  11. remove or alter any proprietary notices, labels, or marks on the Services.

5. Intellectual Property

Our Property

The Services, including all software, APIs, documentation, sandbox infrastructure, curated benchmarks, and the trayn brand, are owned by or licensed to us and protected by intellectual property laws. These Terms do not grant you any ownership rights in our Services.

Your Content

You retain ownership of the recordings you create using our browser extension and any AI agents you develop. By uploading recordings to our platform, you grant us a non-exclusive, worldwide, royalty-free license to:

  1. process your recordings through our anonymization pipeline;
  2. store anonymized recordings and derived sandbox environments on our infrastructure;
  3. generate task definitions from your recordings; and
  4. host and serve sandbox environments derived from your recordings.

This license is limited to providing the Services to you and does not extend to sharing your recordings or sandboxes with other users without your consent, unless you explicitly make them public.

Agent Training Data

AI agent training data, including memories, embeddings, grading results, and episode logs generated through use of the Services, is stored on our infrastructure. You retain the right to access and delete your training data. We may use anonymized, aggregated training metrics for platform improvement and research purposes.

No Training on Your Data

We do not use your recordings, sandbox content, agent training data, or any other customer content to train our own AI models or the AI models of third parties. Your data is processed solely to provide the Services to you. When we send data to third-party AI providers (Google AI, OpenAI, Anthropic) for inference (e.g., embedding generation, agent grading), it is not retained by those providers for model training per their data processing agreements.

6. Anonymization and Data Handling

Our anonymization pipeline is designed to detect and replace personal data before it is stored on our servers. However:

  1. No guarantee of completeness — While we use multiple layers of automated detection (pattern matching, image analysis, and AI-based text recognition), no automated system can guarantee 100% detection of all personal data.
  2. Your responsibility — You are responsible for reviewing anonymization results and verifying that sensitive data has been appropriately handled before sharing sandboxes.
  3. Mapping controls — You may review and edit anonymization mappings through our interface.

7. Third-Party Websites

The Services involve interacting with third-party websites through our browser extension and sandbox environments. We do not control, endorse, or assume responsibility for any third-party websites. You are solely responsible for:

  1. complying with the terms of service of any third-party website you record;
  2. ensuring you have the right to access and record content on those websites; and
  3. any consequences arising from your recordings of third-party websites.

8. Service Availability

We strive to maintain reliable access to the Services but do not guarantee uninterrupted availability. The Services are provided on an "as is" and "as available" basis. We may:

  1. perform scheduled or emergency maintenance;
  2. modify, suspend, or discontinue any part of the Services with reasonable notice; or
  3. impose limits on certain features or restrict access to parts of the Services.

9. Pricing and Payment

Current pricing is available on our website. We reserve the right to modify pricing at any time. Changes will be communicated through our website or email. If you have an active subscription, you will be given the opportunity to cancel before new pricing takes effect.

10. Termination

We may suspend or terminate your access to the Services immediately if:

  1. you breach these Terms;
  2. we are required to do so by law; or
  3. we discontinue the Services.

Upon termination, your right to use the Services ceases. We may retain anonymized, aggregated data as described in our Privacy Policy. You may request deletion of your data by contacting us.

11. Limitation of Liability

To the maximum extent permitted by law, trayn and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising from:

  1. your use of or inability to use the Services;
  2. unauthorized access to or alteration of your data;
  3. third-party conduct on the Services;
  4. inaccuracies in anonymization or sandbox generation; or
  5. any other matter relating to the Services.

Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid us in the twelve months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless trayn, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  1. your use of the Services;
  2. your violation of these Terms;
  3. your recording of third-party websites; or
  4. your violation of any third party's rights.

13. Disclaimer of Warranties

The Services are provided "as is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that:

  1. the Services will meet your requirements;
  2. the anonymization pipeline will detect all personal data;
  3. sandbox environments will perfectly replicate original website behavior; or
  4. the Services will be error-free or uninterrupted.

14. Data Breach Notification

In the event of a security breach that results in unauthorized access to your personal data, we will:

  1. notify affected users within 72 hours of becoming aware of the breach, consistent with GDPR Article 33 requirements;
  2. provide a description of the nature of the breach, the data involved, and the measures taken to address and mitigate it; and
  3. notify relevant supervisory authorities as required by applicable law.

15. Browser Extension Terms

Our browser extension is subject to the distribution platform's policies (e.g., Chrome Web Store Program Policies). In addition:

  1. the extension collects browsing activity only when you actively initiate a recording session — it does not passively monitor your browsing;
  2. recorded data is processed through our anonymization pipeline before storage;
  3. you must provide the extension only the permissions necessary for recording functionality; and
  4. the extension does not transfer data to third parties for advertising, analytics, or any purpose unrelated to providing the Services.

16. Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to United States trade sanctions. You may not use the Services if you are listed on the U.S. Treasury Department's Specially Designated Nationals List or subject to any other applicable trade restrictions.

17. Dispute Resolution

Any dispute arising from these Terms or the Services shall first be attempted to be resolved through good-faith negotiation for a period of thirty (30) days. If negotiation fails, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, and be conducted in English. The arbitrator's decision shall be final and binding. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction for claims involving intellectual property infringement or misappropriation.

Class Action Waiver: To the maximum extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of any class, consolidated, or representative action.

18. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, pandemic, power failures, internet disruptions, or acts of third-party service providers.

19. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and trayn regarding the Services and supersede all prior agreements and understandings.

21. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any disputes arising from these Terms that are not subject to arbitration.

23. Contact

For questions about these Terms, contact us at legal@trayn.ai.